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 Please explain? 
RetroGuy 02 Sep 2009, 03:17
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Joined: 30 Mar 2009, 23:55
Posts: 59
Post Please explain?
Hi, I joined on 1st August 2009. Here is a quote from my join email, I've hidden sensative info.

Quote:
Date: Saturday, August 1, 2009 4:08 AM
From: Metaboli Support <support@metaboli.co.uk> Add to Addresses
To: Mark ********** <**********@ntlworld.com> Add to Addresses
Subject: Your first Metaboli payment
Size: 3 KB

Hello **********@ntlworld.com,

This e-mail is to tell you that your subscription has been accepted.

Your next subscription payment will be taken on the 01/09/2009; unless you
cancel your subscription it will continue until your current payment card
expires.

Your subscription number is *****.

If you have any worries, please send us an e-mail.

See you soon on http://www.metaboli.co.uk,
Metaboli Support


Then, because of the recent problems I decided to cancel on the 31st August. Here is a quote from my cancellation confirmation email

Quote:
Date: Monday, August 31, 2009 9:33 AM
From: Metaboli Support <support@metaboli.co.uk> Add to Addresses
To: **********@ntlworld.com Add to Addresses
Subject: Your Metaboli subscription No.***** has been cancelled
Size: 3 KB

Hello **********@ntlworld.com,

We would like to confirm the cancellation of your Premium Pack (first payment
No.***** accepted on the 01/08/2009).

You will no longer be charged for the Premium Pack. However you can still access
and play the games in your Premium Pack until the 01/09/2009.

We hope that you were pleased with our service.

We hope to see you again on http://www.metaboli.co.uk,
Metaboli Support


The strange thing is, its now the 2nd September 2009 and I can still play street fighter 4, which I still have installed on my hard drive. (ironic because I couldnt play street fighter 4 last week, while my membership was active :D) Also, the My Account info on the metaboli site says this:-

Attachment:
state.jpg
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wildride 02 Sep 2009, 06:14
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Joined: 08 Aug 2008, 06:00
Posts: 2220
Post Re: Please explain?
Well it will need Shane to confirm this but as I read it, the account was cancelled on the 31st which is why it has that date for last payment, and while the email said 1st the earliest time it could cancel is the 5th (or it would have billed you on the 1st) so they changed the date for next payment to avoid the auto billing.

The other reason could be because of the recent issues Shane/Accounting added 4 days to everyones subscription. Keep an eye on your bill in case there is a payment taken on the 5th and 31st.

Shane will likely be on around 9am to confirm this or tell you another reason. His will be correct, at the moment I wouldnt worry too much about it.

_________________
The Great Omniscient One - I know all, I see all... put your pants back on!!!! Ewww mental image ewww.
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MetaShane 02 Sep 2009, 08:47
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Joined: 01 Aug 2008, 15:03
Posts: 2666
Post Re: Please explain?
Hi,

actually, I won't discuss this here. Also, i'm not going to answer directly to this, as I'm not in charge of this kind of stuff, but I'd recommend asking support about it, and making clear that you want to speak to a second level operator.

MetaShane
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