After frequent losses of my downloaded games, I've had four weeks of problem free gaming. Then day before yesterday, back to square one - no games and can't re-download them. Did every fix in this and other threads, no success. Then yesterday it worked perfectly, but today, guess what- no more downloads. I'm using latest Firefox on a skeleton XP SP3 - nothing else loaded which might interfere

There is clearly a problem with the Metaboli player affecting many subscribers, which has been obvious since the new player was introduced two months ago.

Does anyone from Metaboli ever read this forum ??

[quote="mogwai"]Hi.

Also had problems last week. ok for a while. But again no games in games list. Can only d/load games not on games list. Once logged out you also lose the games you d/loaded. Empty list again. Please sort this out.[/quote]

Exactly the same issue with my PC. Metaboli, you have a serious issue here that affects many players and has been bugging me several times after the player changes.

Get is solved or you will start losing subscribers!!!

Martijn

Very strange. Do you still get that issue once you uninstall the Player as described above?

[i]We suggest uninstalling the Player, then run this script to remove all they Yummy folders and make sure next time you land on your "My games" page, you are redirected to the Player installation.

Download and run this script:

http://dl.metaboli.fr/yummy/yummy_delete.bat

Please run it as administrator (right-click on it once downloaded and choose Run as..-->Administrator).

Your downloaded games will not disappear (if you are storing them in a non-Yummy folder).[/i]

Plaese let us know if it helped.

Hi.

Also had problems last week. ok for a while. But again no games in games list. Can only d/load games not on games list. Once logged out you also lose the games you d/loaded. Empty list again. Please sort this out.

Nope gone again, worked for a week and then back to the old problem of not uploading my games list. Very very unpleasant playing experience.

I lost my games list two days ago, uninstalled the player and deleted all Yummy files I could find, restarted, reinstalled player, downloaded Plants/Zombies and my games reappeared (in downloading list). Clicked "On" on each and they moved to the downloaded list.

Everything worked normally yesterday.

Today, same problem again, no downloaded or downloading games, and can't download any games previously downloaded. This time I removed the player and ran the .bat file shown above. Reinstalled player, redownloaded Plants/Zombies and games list reappeared in downloading section.

So the fix works for me, but still a hassle, so hope for something better soon !

Running a skeleton XP SP3, Radeon 4200, Firefox 6.0

Maybe the latest Player update (dating 02/02/2012) has not worked well on your PC.

We suggest uninstalling the Player, then run this script to remove all they Yummy folders and make sure next time you land on your "My games" page, you are redirected to the Player installation.

Download and run this script:

http://dl.metaboli.fr/yummy/yummy_delete.bat

Please run it as administrator (right-click on it once downloaded and choose Run as..-->Administrator).

Your downloaded games will not disappear (if you are storing them in a non-Yummy folder).

Plaese let us know if it helped.

Thanks.

Had the player back for a day or two after loosing the games list although needed full reinstall of playable game. Now got nothing again.

For those that have games missing from the my games list try what i sugested in the following thread.I had games missing after the update today and after doing what is suggested my games list was repopulated.

http://www.metaboli.co.uk/forum/post297446.html?sid=ebf5554ff3f795c1a019c2d94fd44253#p297446

[quote="marcooasis"]Hi,

the reason why your Player reinstalled itself is that we have been deploying some small patches in order to address a few issues reported by users.

In particular, the last release aimed to tackle that specific error:

16 Bit MS-DOS Subsystem - C:\Windows\system32\ntvdm.exe
Error while setting up environment for application.

We are glad to hear it's working though we are sorry if you have experienced some difficulties.

Hope everyhting is alright now.[/quote]


PLEASE!

1.Post every update on forum about fixes, WE users want to hear that.
2.Use better CMS for support: for example EasyVista would be 10x better than Eptica Self Service Module
3.Create Emergency Live Support for Metaboli members (for those people who have serius problems with metaboli service (player... etc)

I don't know how big your company IS or how many employees it have but i can tell you this:

1. Metaboli is good idea (pay as you play) but it has BAD support (no offence) you need to have better support

2. WE users/subscribers need better care.