I have microsoft security essentials that warns me about trojan virus every time I try to download Rollercoaster 3 from your servers.

Picture:
http://www.ezdlc.net/metaboli.png

Hi

What does it label the virus as?

This will more than likely be a false positive.My security software which is fully upto date has no issues with this game and i can assure you that meta check all the games before uploading them.

You could send the file away for analysis so that security essentials can look at the file and release an update for the security in the future.If security essentials has the options to you can add the metaboli games folder to the exceptions list so that the virus scanner won't scan it and pick up any more false positives.

There is a picture I have uploaded with the warning message in the first post.

I have another computer with ESET32, it deleted the file without even asking for my permission lol

The problem is not that I am afraid of this virus, but the fact that all antivirus softwares that are installed on my computers, all of them delete automaticaly the virus (or after they warn me about it like in the picture I have posted), so there is no executable to run after I download the game.

I will send the file (after redownloading it) to eset but im not sure how to do it with ms security, and I hope metaboli will solve this issue.

Not sure if this will help but

Eset won't delete the file it will just quaranteen it.There are instructions available on the eset web site how to restore a quaranteened file and how to add exclusions to the scanner.

http://kb.eset.com/esetkb/index?page=co ... d=SOLN2143

Hope this helps.

Thanks.

Two weeks and no official reply.
Thats enough for me. Bye metaboli

HI

I pesume you mean 2 weeks with no official reply for the virus your security labels this game as.

Personally if that is the case then i think this is a little unfair.

To start with no one can see your picture as you need a membership to that site to view it.I dont get why you just did not mention the name of it when posting.Or you could have just posted the image in this thread.We still have no idea what your security label this as.

Secondly this is not meta's fault in my opinion and my reasons for thinking this are as follows.

1.Meta check ALL games before uploading them to the service.If you think about it logically it would do them no good not to check them.If a virus was uploaded because meta had not checked the games it would damage their reputation.In an industy like this is sure you are aware reputation is everything.There is a post in the help section of the site here http://www.metaboli.co.uk/faq/template. ... BC?id=2397 that says they are checked using professional security software so meta are 100% sure they are clean.

2.Meta are not responsible for your security siftware.The companies that provie them are.I did suggest that you send the files away to Eset and Microsoft so they can analyse them and have them removed from the detection list.If you have sent them off and they have not been analysed then meta are not responsible for this.

3.I did suggest to you that you could add the meta games folder to the exceptions list.This should stop the scanner scanning the meta folder and therefore stop the game being blocked.About all meta could realistically do for you is to suggest this step and as it has been suggested allready there is little point in replying to suggest the same thing

4.Your last reply here said thanks and nothing else.If i was reading this post this would leave me to think that the issue had been sorted enough for you to use the game and no other relpy was needed.

My security software does not flag this game as a threat.

Here is a link for security essentials on how to restore a quaranteened file. http://www.microsoft.com/en-gb/security ... b4582.aspx

Here is a link on how to send a file for analysis http://www.microsoft.com/en-gb/security ... 444dc.aspx

When submitting files that are possible false positives there is apparently a little tick box that needs to be ticked. http://answers.microsoft.com/en-us/prot ... a129ed1440

To exclude files and folders: Open Microsoft Security Essentials, click the Settings tab and select Excluded files & locations, and then use the Add button to select files, folders, or drives. I would submit it to microsoft as a flase postive first and wait and see though.Please follow the steps in the following link to submit a sample of a Virus or Spyware to Microsoft.

I don't use MSE myself so am unable to verify this but searching their support forums i came across the following post http://answers.microsoft.com/en-us/prot ... ce36f43b2d where it suggests this.

I hope the following info aids you in resolving this issue to your satisfaction.

Did you actually contact support or just post on the forum? if you didnt email support then of course theres no official response. They dont handle support via the forum unless its an issue affecting everyone.

bifta wrote: Personally if that is the case then i think this is a little unfair.

Why should it be fair if:
1. When I asked why my downloading speed is slow, I was told that I am not welcome here because I am not a resident of UK.
2. Why should I stay here if there are better services, for example:
From Origin, Steam, I download with 3.5 MB per second.
With metaboli downloader, I start downloading with high speed, then it drops to 100 kbps
3. Never had any virus issues with other services (greenmangaming, origin, steam, gamersgate)
4. All my 300~ steam\origin\gamersgate games works perfectly without any problems. Here in metaboli there were at least 5 games that didnt run.

Zeev wrote: bifta wrote: Personally if that is the case then i think this is a little unfair. Why should it be fair if: 1. When I asked why my downloading speed is slow, I was told that I am not welcome here because I am not a resident of UK. 2. Why should I stay here if there are better services, for example: From Origin, Steam, I download with 3.5 MB per second. With metaboli downloader, I start downloading with high speed, then it drops to 100 kbps 3. Never had any virus issues with other services (greenmangaming, origin, steam, gamersgate) 4. All my 300~ steam\origin\gamersgate games works perfectly without any problems. Here in metaboli there were at least 5 games that didnt run.

Hi

1.Where in this thread did you mention that your download speed was slow? You were not told you were not welcome here because you are not resident in the UK.

In the thread about your speed issues it was explained to you that as you are not in the UK then you might not get decent download speeds as this version of metaboli is aimed at and set up for the UK.When signing up to the service you agreed to the terms and conditions.Part of those terms and conditions are that you are a resident of the UK.Metaboli are not responsible if you decide to ignore certian things and sign up anyway.Metashane in the past also pointed out to you that this service is aimed at the UK.

The following is taken from the terms and conditions.

"Metaboli.co.uk is an Internet site (thereafter referenced to as ‘Site’, ‘Website’) that offers UK residents"

Some of us took the time and trouble to help you get to the bottom of your speed issues.Do you think we did that for our own benefit? How is the help that you recieved from other members here telling you that you are not welcome? Members here like myself that don't work for metaboli have helped you on a few occasions.Just like i did in this thread.How is aiding some one not welcoming.Don't actions speak louder than words?

The only time you have been told that something has not been welcomed is when you openly admitted that you pirated a game as it was not working for you.You pirated the game before asking for any help.We then pointed out to you that this was illegal and not welcome.You then tried to defend you position not once not twice but many times despite the fact that what you had done was illegal.

2.Im not saying that you should or should not stay here and have never said that.That is a decision only you can make.In your opinion other services may be better but in my opinion they are not.As im resident in the UK and metaboli.co.uk is set up for the Uk i get awesome download speeds from them and always have.We are all entitled to our own opinion regarding anything.

3.I have never had a virus from metaboli and i have tried well over 400 games that the service has to offer.I have on the odd occasion had a false positive.I clearly explained how to deal with false positives in an above post.

4.You may very well have had a couple of issues with games here but that does not mean it is metaboli's fault that you did not manage to get them working.Out of the 400+ games i have played on this service i have only failed to get 2 games running.On both occasions the reason the game did not run was because of the hardware in my computer or the operating system i was using was incompatible.

Metaboli are not responsible for the hardware or the condition your PC is in.You are responsible for that.Just like i am for mine.

Now do i think you should stay here if you are not happy with the service.No i don't but you can't hold metaboli responsible for things that are outside of their control.They have NO influence over the network of your internet service provider.Your internet provider would not allow metaboli to have any influence over their network either.You and you alone made the decison to sign up to metaboli despite the fact you are not residing in the UK.

Why should it be fair that you blame metaboli for things that are outside of their control?My statement about being fair was based on what you had said in this thread alone and did not take into account any of your other threads.I also explained why i thought it was unfair what you had posted in this thread.Do you think i should have to read all of your threads before responding to one of them?

Steam and metaboli are uncomparable.One is a download to own service the other is a subscription service.One you pay a monthly fee for the other you buy games at their full price.

I could go into telling you the benefits of a service like metaboli but i rather suspect it would fall on deaf ears.

To my way of thinking metaboli provide an awesome service with value for money that can't be found anywhere else in the world.I just find it a shame that some people sign up to things without checking the terms and conditions first.Then after doing so they start making noises blaming everyone but themselves.Even when it is clear from the terms and conditions.

I think people should appraoch situations with an open mind.When signing up to services that are not aimed at the country that person is living in i don't think they should jump to the conclusion that the comapny are to blame.That is what you did when starting to find out about your download speeds.Blame should be based on fact rather than assumptions.The facts pointed towards your internet service provider as the cause of your speed issues and not metaboli.The traceroutes that laserfx and myslef helped you with point towards your isp.

Will metaboli be sorry to see you go.Im sure they will as they value each and every customer.Im sure if you decided to return in the future they would welcome you back with open arms.