Losing discount because of credit card change
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JaerKarn
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30 Aug 2011, 12:08 |
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Joined: 17 Aug 2010, 17:08
Posts: 7
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 Losing discount because of credit card change Hi
I have switched to a new bank which caused my old credit card to be cancelled/closed/voided.
I then wanted to change to my new credit card details but was surprised that I could not.
I then contacted support about this but was told to resubscribe at a non-discount price.
I can't understand why I can't change my credit card details without having to resubscribe as resubscribing will cost me the discount I got for signing up long term.
Why can't I keep my current subscription and just change the credit card details?
/Morten
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Terranova
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30 Aug 2011, 17:47 |
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Joined: 16 May 2007, 10:19
Posts: 1806
Location: UK
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Re: Losing discount because of credit card change JaerKarn wrote: Hi
I have switched to a new bank which caused my old credit card to be cancelled/closed/voided.
I then wanted to change to my new credit card details but was surprised that I could not.
I then contacted support about this but was told to resubscribe at a non-discount price.
I can't understand why I can't change my credit card details without having to resubscribe as resubscribing will cost me the discount I got for signing up long term.
Why can't I keep my current subscription and just change the credit card details?
/Morten | | |
you have to cancel the sub and re-subscribe to change details that's how it is i'm afraid as long as you are indeed on the life time discount and not some other one you should be able to keep your discount sub. I was in a similar situation to you but was able to keep my discount sub by contacting Metashane and he arranged with Support to have a pop appear for when i re-subscribed that kept my discount so may be worth PMing Shane and telling him the situation and he should be able to arrange something.
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PC = Intel I5 760 2.8Ghz , 8GB ddr3 1333mhz Ram, MSI GTX 660Ti 2GB, foxconn H55Ms motherboard, Samsung 1TB HDD drive, Coolermaster GX 650w power supply, Antec 300 case, OS = Windows 7 HP 64bit
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JaerKarn
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30 Aug 2011, 20:20 |
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Joined: 17 Aug 2010, 17:08
Posts: 7
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Re: Losing discount because of credit card change Thanks for the tip Terranova, I'll try PM'ing Shane.
/Morten
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metad
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30 Sep 2011, 09:49 |
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Metabolien
Joined: 02 Dec 2010, 14:18
Posts: 290
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Re: Losing discount because of credit card change Did you get this resolved by now or should I get your info to contact Support?
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Mobilemick
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06 Nov 2011, 22:16 |
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Joined: 15 Jan 2010, 22:25
Posts: 49
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Re: Losing discount because of credit card change Discount Subs ? whats all that about then 
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bifta
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07 Nov 2011, 12:31 |
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Joined: 03 Apr 2007, 09:14
Posts: 1314
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Re: Losing discount because of credit card change It was a scheme ran a while ago where meta decided to offer long term members a discount if they took a subscription for a minimum length of time.
Can't remember if it was for a minimum of 6 or 12 months originally
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Mobilemick
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07 Nov 2011, 23:08 |
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Joined: 15 Jan 2010, 22:25
Posts: 49
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Re: Losing discount because of credit card change Thanks Bifta, thought i was missing out on something
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Terranova
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08 Nov 2011, 16:50 |
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Joined: 16 May 2007, 10:19
Posts: 1806
Location: UK
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Re: Losing discount because of credit card change bifta wrote: It was a scheme ran a while ago where meta decided to offer long term members a discount if they took a subscription for a minimum length of time.
Can't remember if it was for a minimum of 6 or 12 months originally | | |
The discount was for life but you couldn't cancel for 6 months to get it, that's why it was offered to us long term members less chance of us wanting to leave before the 6 months was up.
_________________
PC = Intel I5 760 2.8Ghz , 8GB ddr3 1333mhz Ram, MSI GTX 660Ti 2GB, foxconn H55Ms motherboard, Samsung 1TB HDD drive, Coolermaster GX 650w power supply, Antec 300 case, OS = Windows 7 HP 64bit
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JaerKarn
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09 Nov 2011, 11:41 |
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Joined: 17 Aug 2010, 17:08
Posts: 7
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Re: Losing discount because of credit card change Let me give you the somewhat late answers in order. @MetaD: Yes I got this problem resolved by contacting Shane. @Mobilemick: yep, exactly as Terranova and bifta stated.  And sorry for doing what I see all to often on other forums; forgetting to post whether or not it is resolved and the solution. Best regards Morten
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metad
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18 Nov 2011, 13:19 |
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Metabolien
Joined: 02 Dec 2010, 14:18
Posts: 290
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Re: Losing discount because of credit card change That's cool. No worries !
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