Eptica Self Service Module

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Help - Games-On-Demand

C. Technical problems

I. Preparing and configuring your PC 01. Pre-requirements 02. Updating Windows via Windows update 03. Configuring your Internet Firewall 04. Java installation 05. Updating the graphics card driver 06. Updating your version of Direct X 07. List of supplemental software	II. Installing and operating the Metaboli Player 01. What is the Metaboli Player? 02. Installation of the Metaboli Player 03. How to download and start a game 04. Managing the space on your hard drive(s) 05. Removing a game from your PC 06. How to manage your favorites 07. Uninstalling the Player 08. Player initializing and Player installation issues 09. Player initializing and Player installation issues - Files to provide Support with
III. How to download and launch a game 01. Login to your account 02. Tutorial: How to launch a game 03a. How to activate a game (activation key / multiplayer key) 03b. How to obtain additional activations 03c. SecuRom activation 03d. Tages activation 03e. Starforce activation 04. Windows Vista Compatibility 08. Optimising internet connection 09. Starting Windows in "light" mode 10. Putting the desktop into 32bit color 11. Deactivating the User Account Control (UAC) 12. Disable data execution prevention (DEP) [under construction]	IV. Known issues with Player / Game Launch 01. Game crashes with ".exe has stopped working" 02. CD detection problem within a game 03. Error "d3d Create Device Failed" 04. Tages activation: "Insufficient Privileges - Error 1275" 06. Downloaded games list empty 08. Player installation troubles to Vista users 10. Error Message: AppletHolder Not Found 11. Green circle but no game start [under construction] 11. Green circle but no game start [under construction] (Copy)
V. Problems running a game 01. The game crashes or freezes 02. The game is clipping (sound is repeating and the mouse cursor is blocked) 03. The game is running slow (lots of disk accessing) 04. The internet disconnects whilst I am playing a game 05. The PC freezes or restarts after a few minutes 06. Game controller problems (pads, joysticks, etc...) 07. The in game sound is crackly or not working at all 08. Keyboard problems with an ATI driver 09. Save Games* 10. Patching, Modding, Cheats*	VI. Game specific problems Assassin's Creed Commandos Strike Force Darkstar One Evil Genius: blue screen/crash Fable: the Lost Chapters Freelancer: no sound Freelancer: no sound (Copy) Frontlines: Fuel of War Heroes Of Might And Magic V: impossible to launch the game Hitman ? Blood Money: impossible to launch the game Hitman: start-up problem Imperial Glory: problem with ATI graphics cards Imperial Glory: problem with NForce graphics cards Juiced: game freezes at start-up Legendary - Final level lift Prince of Persia - Warrior Within: start-up problems Prince of Persia - The Sands of Time: black screen or white fog Prince of Persia - The Sands of Time: error message at start-up S.T.A.L.K.E.R. - How to turn off the 'head bob' effect Sniper: Ghost Warrior - invalid key Spellforce 2 – In-game camera gets stuck and immobile Syberia 2 Titan Quest - Immortal Throne - Invalid CD key error message Titan Quest: could not initialize graphics engine Titan Quest: Savegames problems with AVK anti-virus Tom Clancy's Splinter Cell: CD detection problem Tom Clancy's Splinter Cell: message General Protection Fault Tom Clancy's Splinter Cell: Pandora Tomorrow: Support Pixel Shader Tomb Raider 6 - Angel of Darkness: SYS_ERROR_STRUCTURED_EXCEPTION_HANDLE error TrackMania United Forever: cannot create online profile

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